One year. No drama.

What's covered

1-year warranty from delivery date, against manufacturing defects under normal use. Specifically:

• Dead-on-arrival units
• Premature LED burnout (within the rated lifespan)
• Electrical failures inside normal operating ranges (12V DC, dry-cabin install)
• Bluetooth pairing failure that we can't resolve via firmware
• Crystal cracking or yellowing under normal use (not impact damage)

What's not covered

• Physical damage — drops, impact, prying, over-tightening
• Water damage past the product's rated spec (cabin-dry use only)
• Failures caused by improper installation
• Modifications — rewiring, re-flashing firmware, drilling, gluing
• Wear-and-tear cosmetic issues (scratches on the crystal, finish fade)
• Damage from use outside intended purpose
• Loss, theft, or shipping damage past 30 days from delivery

How to file a claim

Email info@thesniffy.com with:

• Your order number
• Photos of the issue (3–5 angles)
• A short video showing the failure if possible (helps a lot for intermittent issues)
• Brief description of what's happening

We review within 48 hours. If it's covered, we ship a free replacement — you keep the defective unit (we don't need it back). If it's not covered, we'll tell you why and offer a discount on a replacement if it makes sense.

Replacement vs refund

Warranty claims are resolved with a replacement of the same product. If the product is discontinued, we'll offer the closest current equivalent or a refund at our discretion.

Custom orders — Custom Crystal Shift Knob

Custom-engraved products carry the same 1-year warranty on the underlying hardware (crystal body, RGB module, adapter set). The engraving itself is covered against laser defects — if the engraving is malformed, doesn't match the approved preview, or fails over time (rare), we re-engrave or replace.

The engraving design itself is non-returnable. If you change your mind about the design after approving the preview, we can't refund the engraving cost.

Warranty transfer

The warranty stays with the original purchaser and the original order number. If you sell the car or the part, the warranty does not transfer to the new owner.

Voiding the warranty

The following void the warranty:

• Opening the housing (except as instructed by us during troubleshooting)
• Modifying the wiring, circuit, or firmware
• Using a non-OEM power supply or charger
• Removing the serial number sticker (if present)

Liability

The warranty replaces the product. It does not expand DYUHOP's liability beyond what is stated on the Legal & Terms page. Warranty service is the exclusive remedy for any defect.